We accept exchanges within 30 days of date of delivery. Please email SUPPORT@ZUZII.COM or fill out our contact form, and we will email you an exchange form and details. Exchanges are processed within 2 business days of receiving your product back.
Due to the handmade nature of our products we do not offer refunds, only store credit or exchange. Shoes must be unworn in new condition. Please be sure to try shoes on indoors to determine if the fit works for you. Shoes showing any sign of extended wear are not eligible for return for store credit or exchange.
We do accept international exchanges only.
If you feel for some reason you may have received a damaged or defective product, please don’t worry, we guarantee to help repair or replace your item. Please make sure to read our warranty to make sure it is not considered normal wear and tear. After, please contact us with any issues and to better help you and please include photos of any defects.
Please do note : our products are made from natural materials, subtle and small marks are not considered defects, but part of the character of leather. Wood containing knots and grain is not considered a defect, but part of the characteristics of trees 🙂
We accept Visa, Mastercard, Discover and Amex credit cards. You can also pay with your Paypal account by click on “Pay with PayPal” on the check out page.
We do our best to accommodate expedited orders. Feel free to email us your order number and the date needed and we can confirm your scheduled shipping date.
All products are handmade to order in Los Angeles California, and ship within 10 business days. Domestic shipping is typically 2-3 days and international is 2-10 days depending on the shipping service you select
Yes we do, we ship via USPS First Class internationally or DHL express. Please check with your local postal service to make sure you can receive packages, and to determine any import fees. We cannot be responsible for any customs or duties due to shipping internationally.
All orders shipped to the state of California will be charged 7% Sales Tax
7-10 business days after you place your order you will receive a Shipping confirmation email which will include your USPS tracking number. Your order can be tracked here: USPS Tracking
USPS sometimes takes 24-48 hours to update tracking information. If you have received a tracking number it is valid and will be updated shortly.
All zuzii footwear crafted by hand in our studio, located in Los Angeles, California.
Yes we do. Selling exclusively on our website allows us to offer you the best possible price on USA made products.
We do not use faux leather. We only use quality Italian suede & vegetable-tanned top grain leather. Since all of our leather is a by-product and biodegradable, this is the most eco-friendly option available to us at this time, but we are always looking new innovations in the leather and footwear industry
All of our shoes are packaged in a embossed shoe box, wrapped in tissue paper and shipped in a durable shipping box.
We frequently run promotions for our products, please sign up for our newsletter to receive details on these events. All our products are handmade to order in the USA so unfortunately discount codes cannot be stacked, and discount codes cannot be used on top of SALE items including our FIRST TIME ORDER discount. All discounted items 25% discount and over are considered final sale.
We have an amazing team that hand crafts each shoe after it is ordered. We always stand behind the skills of our makers and the quality of our products. If you feel for some reason you may have received a damaged or defective product, please don’t worry, we guarantee to help repair or replace your item. (Please email us or check our warranty to make sure any damage is not considered normal wear and tear.)
Each pair of our shoes are handmade and may at some point need to be repaired. Each pair of shoes will wear differently from person to person and vary between styles. There are many factors that will determine the way our shoes wear such as terrain, weather, and use. Stains, scratches, water damage, wear in the toe and repair to the outer sole are all considered normal wear and tear.
Outer shoe soles are designed to be replaced at some point, if you have an issue with the attachment of the outer sole we recommend taking it to your local shoe repair.
Our shoes run true to size. Please view our SIZE GUIDE to determine the best size for you. All of our shoes are designed to be worn (without socks), because we use all natural materials on the upper it allows the shoe to stretch and form to the shape of your foot. If you are unsure of sizing or have any questions please feel free to contact us via email and we can help you find the correct fit.
Yes, our baby, toddler, and youth shoes are unisex.
At this time we do offer our Women’s Oxfords in Wide. Please feel free to place your order and send your order number to SUPPORT@zuzii.com mentioning you would like them WIDE.
For maximum comfort and wearability, if you are in-between sizes we like to ask how you want your shoes to fit; if you prefer them to be tighter and more fitted we recommend sizing down, if you would like to have more room we recommend sizing up. It all depends on how you like to wear your shoes. Because we use all natural materials on the upper it allows the shoe to stretch and form to the shape of your foot. If you are unsure of sizing or have any questions please feel free to contact us via email and we can help you find the correct fit.
The best way to clean and care for Vachetta leather, is to use a damp cloth and wipe the surface (do not rub). Let the shoes dry completely overnight before wear, or you will risk stretching the leather. This works best with water based stains as it will help blend the stain.
Traditionally Full grain leather can go un cleaned and over time will develop a rich patina.
To maintain your shoes spray a recently purchased or recently cleaned suede item with one of the many products that protect against water damage and other stains. As with any material test a small unseen patch first.
Step 1: Use a nail file to remove dry mud and scuff marks on suede shoes. Gently file away the stain with delicate strokes. A suede brush also works to remove dirt on shoes and clothing.
Step 2: Remove oil stains on suede by rubbing talcum powder or cornmeal directly on the spot. After several hours, brush off the powder. Repeat if necessary.
Step 3: Keep in mind that major stains will probably require professional care. Take your suede item to someone who specializes in leather and suede; inexperienced dry cleaners or cobblers can cause more harm than good.
Every once in awhile we will have a Sample Room sale. Because all of our shoes are handmade we do not have traditional seasonal markdowns, but sometimes we will make an order in the wrong size or color and those get included in our sample room. Sample Room sales are spontaneous and are usually announced through instagram.
If an item is marked out of stock, we are currently out of material to produce the item but will will be getting more back in. The product description will list a date that they will be available.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the top of your web browser, or looking for “https” at the beginning of the address of the web page.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
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