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INFORMATION

HAVE A QUESTION?

Exchange Policy

We accept exchanges within 30 days of date of delivery. Please email SUPPORT@ZUZII.COM or fill out our contact form, and we will email you an exchange form and details. Exchanges are processed within 2 business days of receiving your product back.

Return Policy

We do offer refunds up to 14 days after receipt of your order. Shoes must be unworn and in new condition. Please be sure to try shoes on indoors to determine if the fit works for you. Shoes showing any sign of extended wear are not eligible for return for refund, store credit, or exchange. When shipping shoes back please be sure to pack them carefully to prevent any damage during shipment.

International Returns & Exchanges

We do accept international exchanges only.

What if my items are defective?

If you feel for some reason you may have received a damaged or defective product, please don’t worry, we guarantee to help repair or replace your item. Please make sure to read our warranty to make sure it is not considered normal wear and tear. After, please contact us with any issues and to better help you and please include photos of any defects.

Please do note : our products are made from natural materials, subtle and small marks are not considered defects, but part of the character of leather. Wood containing knots and grain is not considered a defect, but part of the characteristics of trees 🙂

What payment methods do you accept?

We accept Visa, Mastercard, Discover and Amex credit cards.  You can also pay with your Paypal account by click on “Pay with PayPal” on the check out page.

I need my order by a specific date can you guarantee I will have it?

We do our best to accommodate expedited orders. Feel free to email us your order number and the date needed and we can confirm your scheduled shipping date.  

When will my order arrive?

All products are handmade to order in Los Angeles California, and ship within 10 business days. Domestic shipping is typically 2-3 days and international is 2-10 days depending on the shipping service you select

Do you ship internationally?

Yes we do, we ship via USPS First Class internationally or DHL express. Please check with your local postal service to make sure you can receive packages, and to determine any import fees. We cannot be responsible for any customs or duties due to shipping internationally.

Will I be charged sales tax?

All orders shipped to the state of California will be charged 7% Sales Tax

Will I receive a tracking number?

7-10 business days after you place your order you will receive a Shipping confirmation email which will include your USPS tracking number. Your order can be tracked here: USPS Tracking

Why does my tracking say Not-Found?

USPS sometimes takes 24-48 hours to update tracking information. If you have received a tracking number it is valid and will be updated shortly.

PRODUCTS

Where are your products made?

All zuzii footwear crafted by hand in our studio, located in Los Angeles, California. 

Do you only sell your shoes online?

Yes we do. Selling exclusively on our website allows us to offer you the best possible price on USA made products. 

Do you use any vegan leathers?

We do not use faux leather. We only use quality Italian suede & vegetable-tanned top grain leather. Since all of our leather is a by-product and biodegradable, this is the most eco-friendly option available to us at this time, but we are always looking new innovations in the leather and footwear industry

How do your shoes come packaged?

All of our shoes are packaged in a embossed shoe box, wrapped in tissue paper and shipped in a durable shipping box. 

Discounts, Coupons and Promotions: 

We frequently run promotions for our products, please sign up for our newsletter to receive details on these events. All our products are handmade to order in the USA so unfortunately discount codes cannot be stacked, and discount codes cannot be used on top of SALE items including our FIRST TIME ORDER discount. All discounted items 25% discount and over are considered final sale. 

WARRANTY

Quality Assurance

We have an amazing team that hand crafts each shoe after it is ordered. We always stand behind the skills of our makers and the quality of our products. If you feel for some reason you may have received a damaged or defective product, please don’t worry, we guarantee to help repair or replace your item. (Please email us or check our warranty to make sure any damage is not considered normal wear and tear.)

Warranty

Each pair of our shoes are handmade and may at some point need to be repaired. Each pair of shoes will wear differently from person to person and vary between styles. There are many factors that will determine the way our shoes wear such as terrain, weather, and use. Stains, scratches, water damage, wear in the toe and repair to the outer sole  are all considered normal wear and tear.
Outer shoe soles are designed to be replaced at some point, if you have an issue with the attachment of the outer sole we recommend taking it to your local shoe repair. 

SIZE & FIT

How do your shoes fit?

Our shoes run true to size. Please view our SIZE GUIDE to determine the best size for you. All of our shoes are designed to be worn (without socks), because we use all natural materials on the upper it allows the shoe to stretch and form to the shape of your foot. If you are unsure of sizing or have any questions please feel free to contact us via email and we can help you find the correct fit.

Are your shoes unisex?

Yes, our baby, toddler, and youth shoes are unisex.

Do you make wide shoes?

At this time we do offer our Women’s Oxfords in Wide. Please feel free to place your order and send your order number to SUPPORT@zuzii.com mentioning you would like them WIDE. 

I usually buy a half size, should I size up our down?

For maximum comfort and wearability, if you are in-between sizes we like to ask how you want your shoes to fit; if you prefer them to be tighter and more fitted we recommend sizing down, if you would like to have more room we recommend sizing up. It all depends on how you like to wear your shoes. Because we use all natural materials on the upper it allows the shoe to stretch and form to the shape of your foot. If you are unsure of sizing or have any questions please feel free to contact us via email and we can help you find the correct fit.

CARE & CLEANING

How do I care for Top-Grain Leather?

The best way to clean and care for Vachetta leather, is to use a damp cloth and wipe the surface (do not rub). Let the shoes dry completely overnight before wear, or you will risk stretching the leather. This works best with water based stains as it will help blend the stain.

Traditionally Full grain leather can go un cleaned and over time will develop a rich patina.

How do I maintain my suede shoes?

To maintain your shoes spray a recently purchased or recently cleaned suede item with one of the many products that protect against water damage and other stains. As with any material test a small unseen patch first.

How do I clean my worn suede shoes?

Step 1: Use a nail file to remove dry mud and scuff marks on suede shoes. Gently file away the stain with delicate strokes. A suede brush also works to remove dirt on shoes and clothing.

Step 2: Remove oil stains on suede by rubbing talcum powder or cornmeal directly on the spot. After several hours, brush off the powder. Repeat if necessary.

Step 3: Keep in mind that major stains will probably require professional care. Take your suede item to someone who specializes in leather and suede; inexperienced dry cleaners or cobblers can cause more harm than good.

OUR SHOP

Do you ever have sales?

Every once in awhile we will have a Sample Room sale. Because all of our shoes are handmade we do not have traditional seasonal markdowns, but sometimes we will make an order in the wrong size or color and those get included in our sample room. Sample Room sales are spontaneous and are usually announced through instagram.

What does it mean if an item is out of stock?

If an item is marked out of stock, we are currently out of material to produce the item but will will be getting more back in. The product description will list a date that they will be available.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the top of your web browser, or looking for “https” at the beginning of the address of the web page.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via email at: support@zuzii.com

WOMENS SIZE CHART
US SIZE INCHES EU SIZE
5 8.90" 35
6 9.40" 36
7 9.70" 37
8 10.00" 38
9 10.30" 39
10 10.60" 40
Fits true to size. If you are a half size please select the nearest whole size.
MATERIALS ORIGIN STORY
Our clog soles are Hand crafted solid wood soles carved in Europe by artisans with over 20 years of experience.
DETAILS : Heel height 2.75” / Ergonomic footbed with a slight arch support / lightweight approx 7oz


Our upper leather is Italian Vachetta which is Sustainably tanned in Tuscany.
DETAILS : Chrome-Free, Vegetable Tanned, Vegetable-tanned leather does not contain any toxic substance harmful to man and is highly tolerable for those who suffer from metal related allergies.


Our leather production is strictly monitored to ensure low impact on the environment.

Our hardware is all custom plated in Los Angeles California and certified lead free.
SHIPPING & RETURNS
All our shoes are crafted to order and are dispatched 5-10 days after your order is placed.

DOMESTIC – $7.00 Flat-Rate USPS (Delivery 1-3 Business Days)
INTERNATIONAL – $24.00 Flat-Rate DHL Express (Delivery 2-4 Business Days) 


Didn’t quite fit? Select another size or style for exchange and we’ll send out the replacement for free.  We have an easy 14-day return and exchange policy. If you have any questions please send us an email at support@zuzii.com. Please note that we do not accept liability for shipping loss. ZUZII will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
MATERIAL ORIGIN STORY
Our clog soles are Hand crafted solid wood soles carved in Europe by artisans with over 20 years of experience.
DETAILS : Heel height 2.75” / Ergonomic footbed with a slight arch support / lightweight approx 7oz


Our upper leather is Metallic Foil crafted in the Netherlands.
DETAILS : vegetable Tanned backed / Water resistant, and has a brilliant mirror finish.


All of our hardware is custom plated in Los Angeles, California and certified lead free.
MATERIAL ORIGIN STORY
Our clog soles are Hand crafted solid wood soles carved in Europe by artisans with over 20 years of experience.
DETAILS : Heel height 1.75” / Ergonomic footbed with a slight arch support / lightweight approx 7oz


Our upper leather is Italian Vachetta which is Sustainably tanned in Tuscany.
DETAILS : Chrome-Free, Vegetable Tanned, Vegetable-tanned leather does not contain any toxic substance harmful to man and is highly tolerable for those who suffer from metal related allergies.


Our leather production is strictly monitored to ensure low impact on the environment.

Our hardware is all custom plated in Los Angeles California and certified lead free.
MATERIAL ORIGIN STORY
Our clog soles are Hand crafted solid wood soles carved in Europe by artisans with over 20 years of experience.
DETAILS : Heel height 1.75” / Ergonomic footbed with a slight arch support / lightweight approx 7oz


Our upper leather is Metallic Foil crafted in the Netherlands.
DETAILS : vegetable Tanned backed / Water resistant, and has a brilliant mirror finish.


All of our hardware is custom plated in Los Angeles, California and certified lead free.
US SIZE INCHES EU SIZE
4 5.10" 20
5 5.40" 21
6 5.75" 22
7 6.15" 23
8 6.45" 24
9 6.75" 25
10 7.10" 27
11 7.30" 28
12 7.65" 29
13 8.00" 30
1 8.25" 31
2 8.50" 32
3 8.80" 33
4 8.90" 34
KIDS SIZE GUIDE
Fits true to size. If you are a half size please select the nearest whole size.
MATERIAL ORIGIN STORY
Our suede oxfords are designed to be worn barefoot. Being so we have crafted them out of the most flexible yet durable materials.
DETAILS : Durable low-profile rubber outsole / Embossed Italian leather insole


Our upper leather is the highest quality Italian Suede, very soft yet durable.
DETAILS : Our suede will quickly form to your foot with wear and become your most comfortable pair of shoes


Our shoe laces are proudly woven in Germany in a 100% Solar Energy factory. Woven from local producers of 100% cotton


Our hardware is all custom plated in Los Angeles California and certified lead free.
MATERIAL ORIGIN STORY
Our Sneakers are designed to be worn barefoot. Being so we have crafted them out of the most flexible and breathable materials.
DETAILS : Durable low-profile rubber outsole / Embossed Italian leather insole


Our upper leather is the highest quality Italian Suede, very soft yet durable.
DETAILS : Our suede will quickly form to your foot with wear and become your most comfortable pair of shoes

Our flexible TR outsoles are made in Italy in a completely Solar Powered Facility.

Our shoe laces are proudly woven in Germany in a 100% Solar Energy factory. Woven from local producers of 100% cotton

Our hardware is all custom plated in Los Angeles California and certified lead free.
MATERIAL ORIGIN STORY
Our Sneakers are designed to be worn barefoot. Being so we have crafted them out of the most flexible and breathable materials.
DETAILS : Durable low-profile rubber outsole / Embossed Italian leather insole

Our upper leather is Italian Vachetta which is Sustainably tanned in Tuscany.
DETAILS : Chrome-Free, Vegetable Tanned, Vegetable-tanned leather does not contain any toxic substance harmful to man and is highly tolerable for those who suffer from metal related allergies.

Our leather production is strictly monitored to ensure low impact on the environment.

Our flexible TR outsoles are made in Italy in a completely Solar Powered Facility.

Our shoe laces are proudly woven in Germany in a 100% Solar Energy factory. Woven from local producers of 100% cotton

Our hardware is all custom plated in Los Angeles California and certified lead free.
BABY SIZE GUIDE
Please add .25" to the length of your child's foot to determine size.
US SIZE INCHES CENTIMETERS
1 4.00" 10.1
2 4.33" 10.9
3 4.75" 12.0
4 5.25" 13.3
MATERIAL ORIGIN STORY
Our infant shoes are made with only the best materials for your baby. Being so we have made sure to use non toxic materials, that are naturally made with no synthetic dyes.
DETAILS : Italian suede soft sole / Antibacterial wool insole / Italian suede leather upper


Our upper leather is the highest quality Italian Suede, very soft yet durable.
DETAILS : Our suede will quickly form to your foot with wear and become your most comfortable pair of shoes


Our shoe laces are proudly woven in Germany in a 100% Solar Energy factory. Woven from local producers of 100% cotton


Our hardware is all custom plated in Los Angeles California and certified lead free
MATERIAL ORIGIN STORY
Our infant shoes are made with only the best materials for your baby. Being so we have made sure to use non toxic materials, that are naturally made with no synthetic dyes.
DETAILS : Italian suede soft sole / Antibacterial wool insole / Italian suede leather upper


Our upper leather is Italian Vachetta which is Sustainably tanned in Tuscany.
DETAILS : Chrome-Free, Vegetable Tanned, Vegetable-tanned leather does not contain any toxic substance harmful to man and is highly tolerable for those who suffer from metal related allergies. Our leather production is strictly monitored to ensure low impact on the environment.


Our shoe laces are proudly woven in Germany in a 100% Solar Energy factory. Woven from local producers of 100% cotton


Our hardware is all custom plated in Los Angeles California and certified lead free
MATERIAL ORIGIN STORY
Our sandal insoles are crafted from Italian soling leather known for its durability and beautiful patina it will get with wear. Our sandals are soled with our durable low profile rubber outsoles.
DETAILS : Flex slightly with your foot / non-slip


Our upper leather is Italian Vachetta which is Sustainably tanned in Tuscany.
DETAILS : Chrome-Free, Vegetable Tanned, Vegetable-tanned leather does not contain any toxic substance harmful to man and is highly tolerable for those who suffer from metal related allergies.


Our leather production is strictly monitored to ensure low impact on the environment.


Our hardware is all custom plated in Los Angeles California and certified lead free
MATERIAL ORIGIN STORY
Our sandal insoles are crafted from Italian soling leather known for its durability and beautiful patina it will get with wear. Our sandals are soled with our durable low profile rubber outsoles.
DETAILS : Flex slightly with your foot / non-slip


Our upper leather is Metallic Foil crafted in the Netherlands.
DETAILS : vegetable Tanned backed / Water resistant / has a brilliant mirror finish.
SHIPPING & RETURNS
All Ready to Ship items are dispatched next business day. All sales are final on Ready to Ship items.

DOMESTIC – $7.00 Flat-Rate USPS (Delivery 1-3 Business Days)
INTERNATIONAL – $24.00 Flat-Rate DHL Express (Delivery 2-4 Business Days) 

If you have any questions please send us an email at support@zuzii.com. Please note that we do not accept liability for shipping loss. ZUZII will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs bureau.
JOIN OUR MAILING LIST AND RECEIVE A CODE FOR 15% OFF YOUR FIRST ORDER.
For 15% off use code NEWSHOES at checkout
JOIN OUR MAILING LIST AND RECEIVE A
CODE FOR 15% OFF YOUR FIRST ORDER.
For 15% off use code NEWSHOES at checkout
MATERIAL ORIGIN STORY
Our Merino Wool footwear takes our core values to a new level, incredibly comfortable, durable, and most importantly sustainable!
DETAILS : Durable low-profile rubber outsole / Embossed Italian leather insole


Our upper wool is the highest quality German Milled Wool, very soft yet durable.
DETAILS : With no harm to mother nature, Merino Wool is harvested from sheep! This makes wool a renewable resource and is 100% biodegradable. The manufacturing of our wool leaves minimal environmental impact using no chemicals in the process, just water and heat

Our flexible TR outsoles are made in Italy in a completely Solar Powered Facility.

Our shoe laces are proudly woven in Germany in a 100% Solar Energy factory. Woven from local producers of 100% cotton

Our hardware is all custom plated in Los Angeles California and certified lead free.
MATERIAL ORIGIN STORY
Our Boots are crafted from the highest quality Italian Waxed Vachetta Leather. Our New Italian Vachetta is 3 times heavier than our sneaker leather and the waxed finish protects while allowing the leather to beautifully patina over time. Our boots feature speed hooks which allow for quick lacing and unlacing.
DETAILS : Durable low-profile rubber outsole / Embossed Italian leather insole

Our upper leather is Italian Vachetta which is Sustainably tanned in Tuscany.
DETAILS : Chrome-Free, Vegetable Tanned, Vegetable-tanned leather does not contain any toxic substance harmful to man and is highly tolerable for those who suffer from metal related allergies.

Our leather production is strictly monitored to ensure low impact on the environment.

Our flexible TR outsoles are made in Italy in a completely Solar Powered Facility.

Our shoe laces are proudly woven in Germany in a 100% Solar Energy factory. Woven from local producers of 100% cotton

Our boot hardware is made in Italy and certified lead free.